Travel Policy

Luggage Limits

We allow two full size (not to exceed 50 lbs. each) suitcases and one personal item per person, $5 per bag after.

Skis, snowboards, and golf bags are an additional $5 charge, bike boxes are $10.


We do allow pets and service animals on our shuttles, pets must be in carriers.

There will be a $50 cleaning fee for any bodily fluids from pets or passengers left in the vehicle.

Acceptable Forms of Payment

We accept Visa, M/C, Discover, AMX, and Cash.

No Checks Please.

Check-in Times

Please arrive at all pick up locations 5-10 minutes early

Child Car Seats are not provided in the vehicles. If your child requires a car seat, please bring one for the trip or call us ahead and ask us to provide one at no additional fee.

Cancellations and No Show Policy

  • If your flight is delayed causing you to miss your scheduled shuttle you will have the opportunity to catch the next shuttle with no penalty, but if you decline to do so you will be charged the 50% fare. If you miss the last shuttle due to flight delay call with the flight information and there will be no penalty for a late cancel.
  • If you are not able to use your reservation, then please call us at least 24 hours before your pick-up time for a full refund, a 50% penalty will be charged against your refund if you call within the 24 hours up to an hour prior to departure time. If you cancel within an hour of your pick up time then there will be a FULL charge.
  • By not calling, you will be considered a No Show. Being a No Show means that you will forfeit your ticket. There are No refunds and No travel credit will be applied to your trip.
  • Private shuttle reservations canceled less than 24 hours are non-refundable.
  • Your first and last name will be your confirmation.

Legal Disclosure

Colorado Springs Shuttle is not affiliated in any way with hotels and locations we service. The locations are not liable for Colorado Springs Shuttle customers waiting or being dropped off. Colorado Springs Shuttle customers will need to get permission from any hotel to park their vehicle, and if the hotel refuses to let the customer park, then the customers car may be towed at the vehicle owners expense.